Refund Policy

Last updated: January 20, 2025

30-Day Money-Back Guarantee

We stand behind the quality of our Spotify All Songs Chrome Extension. If you're not completely satisfied with your premium purchase, we offer a 30-day money-back guarantee from the date of purchase.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your purchase date
• The extension fails to work as described despite troubleshooting support
• You experience technical issues that cannot be resolved
• The extension becomes incompatible with your system due to updates
• You are not satisfied with the premium features for any reason

Refunds may not be available if:

• More than 30 days have passed since your purchase
• You violate our Terms of Service
• You request a refund due to changes in Spotify's policies (outside our control)
• Your Spotify account is suspended or terminated

How to Request a Refund

Step 1: Contact Support

Before requesting a refund, we encourage you to contact our support team. Many issues can be quickly resolved with troubleshooting assistance.

• Email: support@spotify-artists-all-songs.xyz
• Response Time: Within 24-48 hours

Step 2: Refund Request

If support cannot resolve your issue or if you're simply not satisfied, send a refund request including:

• Your purchase confirmation email or transaction ID
• The email address used for the purchase
• Brief reason for the refund request (optional but helpful)
• Any relevant error messages or screenshots

Step 3: Processing

• We will review your request within 2 business days
• If approved, refunds are processed through the original payment method
• Refund processing time depends on your payment provider (typically 3-10 business days)

Refund Methods

Original Payment Method

• Credit/Debit Cards: 3-10 business days
• PayPal: 1-3 business days
• Bank Transfers: 5-10 business days
• Digital Wallets: 1-5 business days

Processing Through Paddle

All refunds are processed through our payment provider, Paddle.com. You may receive communications directly from Paddle regarding your refund status.

What Happens After a Refund

Premium Access Removal

• Premium features will be disabled immediately upon refund approval
• You will revert to the free version with daily limits
• Previously created playlists will remain in your Spotify account

Extension Functionality

• The free version of the extension continues to work normally
• You can still create up to 3 playlists per day
• All existing playlists remain accessible

Exceptions and Special Cases

Technical Issues

• If Spotify changes their API and breaks the extension, we will work to fix it promptly
• Extended outages may result in service credit or refunds at our discretion
• Browser compatibility issues will be addressed with updates or refunds

Service Discontinuation

• If we discontinue the extension, all premium users will be notified 60 days in advance
• Partial refunds may be provided based on remaining service period
• We will attempt to migrate users to alternative solutions when possible

Dispute Resolution

Payment Disputes

• Contact us before initiating chargebacks with your bank
• We prefer to resolve issues directly to avoid fees and complications
• Chargebacks may result in account suspension pending resolution

Unsatisfied with Resolution

• If you're not satisfied with our refund decision, you may escalate to Paddle
• Paddle's dispute resolution process follows their terms and conditions
• Some jurisdictions provide additional consumer protection rights

Consumer Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws. In some jurisdictions, you may have additional rights beyond this policy.

European Union

• 14-day withdrawal right under EU Consumer Rights Directive
• Right to refund for defective digital products
• Local consumer protection agencies can provide guidance

United States

• State consumer protection laws may provide additional rights
• FTC guidelines for digital product refunds apply
• Credit card chargeback rights remain available

Contact Information

For refund requests or questions about this policy:

• Email: support@spotify-artists-all-songs.xyz
• Subject Line: "Refund Request - [Your Transaction ID]"
• Developer: Denis Pugachev
• Response Time: Within 24-48 hours

Policy Updates

We may update this refund policy from time to time. Changes will be posted on our website with an updated date. Your rights under the policy in effect at the time of your purchase will be honored.